ManageEngine SupportCenter Plus

Advanced Analytics Add-on for ManageEngine SupportCenter Plus

Built for: Analytics Developed by: Zoho Corporation
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The Zoho Analytics, Advanced Analytics Add-on for ManageEngine SupportCenter Plus enables you to easily analyze your SupportCenter Plus (SCP) data. Customer Support managers can 'slice and dice' their helpdesk data the way they want, analyze key service metrics and take informed business decisions.

Key Features:

  • Zoho Analytics provides you with more than 65 hand-picked, ready-made reports & dashboards.
  • The data gets synced automatically into Zoho Analytics.
  • Build insightful reports and dashboards with the easy drag-and-drop interface.
  • Share and publish reports with fine-grained access controls.

Zoho Analytics advanced analytics connector for ManageEngine SupportCenter Plus helps you track the key performance indicators (KPIs) of your helpdesk operations. Analyze reports on SLA, support rep performance, requests closing rate, support load in different regions, customer feedback, feature commitments, and other key helpdesk metrics.

Tags

Deployment type API-built integrations
Published date Jan 18, 2017
Version 1.0
Category Customer Service
Pricing Free
Vendor Website

Compatible Editions

  • Basic
  • Standard
  • Premium
  • Enterprise

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