The Zoho Analytics, Advanced Analytics Add-on for ManageEngine SupportCenter Plus enables you to easily analyze your SupportCenter Plus (SCP) data. Customer Support managers can 'slice and dice' their helpdesk data the way they want, analyze key service metrics and take informed business decisions.
Key Features:
Zoho Analytics advanced analytics connector for ManageEngine SupportCenter Plus helps you track the key performance indicators (KPIs) of your helpdesk operations. Analyze reports on SLA, support rep performance, requests closing rate, support load in different regions, customer feedback, feature commitments, and other key helpdesk metrics.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try ManageEngine SupportCenter Plus. It would add a lot more value to your Analytics account.
You can install the app in just two easy steps. Click on 'Install now' button.
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