Jira helpdesk with Zoho Assist

Troubleshoot issues and complete your service requests faster by integrating Jira with Zoho Assist.

Built for: Assist Developed by: Zoho Corporation
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Increase your service request closure rates and reduce delays in your issue management system by integrating Jira with Zoho Assist. Initiate instant or scheduled remote support sessions right from your service requests to troubleshoot issues then and there.

Key Features:

  • Zoho Assist's integration with Jira helpdesk reduces resolution time substantially by allowing help desk technicians access to customers' computers located far and wide, while reducing the time it takes to switch between apps and transfer information.
  • Send session invites through email with just a single click, and solve IT issues on remote computers with minimal delay.
  • Mark the status of your service requests, and leave a trail of the concluded remote support session by adding notes at the end of each remote support session.

Tags

Deployment type Zoho platform
Published date Apr 29, 2019
Version 1.0
Category Customer Service
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • Zoho One

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