Zoho Desk with Zoho Assist

Initiate a secure and reliable remote support session directly from your Zoho Desk tickets.

Built for: Assist Developed by: Zoho Corporation
  ( 1 )

Integrating Zoho Assist with Zoho Desk allows you to initiate remote support and screen sharing sessions directly from your support tickets. You can use the integration without any installation. At the end of the session, you can update the ticket status and add notes to sum up the concluded session.

Key Features:

  • A single click is all you need to do to start a remote support session right from the ticket. Your customer receives an email instantly, and once they join the session, you can jump in to troubleshoot their computer.
  • With multiple features that aid troubleshooting like file transfer, instant, multi-monitor navigation, remote reboot, and even an option to invite another technician, you have everything you need to solve problems quickly.
  • Change the status of your ticket in Desk at the end of the session, and document a session summary by adding notes.

Tags

Deployment type Zoho platform
Published date Apr 29, 2019
Version 1.0
Category Customer Service
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • Zoho One

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