Zendesk for Zoho BugTracker

Issue management enhanced with ticket tracking

Built for: BugTracker Developed by: Zoho Corporation
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If you use Zendesk to manage support tickets and Zoho BugTracker to manage bugs, then tracking these bugs can be difficult, because each support ticket has to be externally mapped to its corresponding issue in Zoho BugTracker.
The Zendesk extension for Zoho BugTracker attaches Zendesk support tickets directly to issues in Zoho BugTracker. This means you no longer have to switch between the two to track tickets. Currently, you can map one ticket at a time to an issue in Zoho BugTracker. You can also navigate to the ticket, resolve it in Zendesk, and add comments.

Key Features:

  • Enables two-way tracking
  • Saves time by letting you access Zendesk from Zoho BugTracker
  • Associate the Zendesk ticket to the bug
  • Check the status of your Zendesk issue right from within the bug details

Tags

Deployment type Zoho platform
Published date Feb 3, 2020
Version 1.0
Latest Released date May 3, 2022
Category Customer Service
Pricing Free
Vendor Website

Compatible Editions

  • Free
  • Standard
  • Premium

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