ABR RingCentral Recordings Extension for Zoho CRM

Securely store and access your RingCentral call recordings anytime, anywhere

Built for: CRM Developed by: Amazing Business Results
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The ABR RingCentral Call Recordings Extension for Zoho CRM seamlessly addresses a critical limitation of the native RingCentral integration: the 90-day retention policy for call recordings.

Our extension automatically downloads RingCentral call recordings, stores them securely in Zoho WorkDrive, and provides users with two access links: one for internal use and one for external use with password protection. With this solution, businesses can securely retain and manage call recordings for an indefinite period, ensuring seamless collaboration and compliance with storage needs.

Key Features:

  • Automated call recording management: Refer to RingCentral call recordings as they're logged in WorkDrive automatically and against respective leads and contacts in Zoho CRM. Eliminate manual intervention by ensuring call recordings are captured and archived automatically.
  • Zoho WorkDrive integration: Upload call recordings directly to Zoho WorkDrive, maintaining a seamless connection between your CRM and file management systems. Easily access recordings from a dedicated folder in WorkDrive for each lead or contact.
  • Dual access links: Provide internal teams with direct access to call recordings through an internal link. Share recordings with external stakeholders using a password-protected link, ensuring secure access to sensitive information.
  • Unlimited retention: Bypass RingCentral’s 90-day retention policy by storing recordings in Zoho WorkDrive for as long you need, offering a permanent storage solution.

Tags

Deployment type Zoho platform
Published date Dec 11, 2024
Version 1.0
Category Telephony
Pricing Paid
Vendor Website

Compatible Editions

  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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