Amazon Connect

Amazon Connect is a cloud-based customer contact center.

Built for: CRM Developed by: Zoho PhoneBridge
  ( 1 )

Amazon Connect is a simple to use, cloud-based contact center service that scaled to support any size business. The service offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.

Key Features:

  • Click-to-call: Call customers with a single click from Zoho.
  • Get contextual pop-ups: Get caller information at a glance with pop-ups that display your contacts' history and information whenever they call you. Save new callers as leads or contacts, and also perform activities like adding notes and tasks for each call without having to leave Zoho.
  • Call logs: No need to keep manual records calls anymore. Obtain call details and analytics any time with the help of Reports in Zoho.

Tags

Deployment type Zoho platform
Published date Dec 28, 2017
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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