Brekeke Contact Center Suite (CCS) offers a new user experience for Zoho CRM users by expanding call functions using WebRTC technology, real-time chat communication using push notifications, and a sophisticated, industry-proven predictive dialer feature.
Key Features:
WebRTC ready: Contact center agents can receive incoming audio calls on the WebRTC client connected with Zoho CRM. Visitors to a website can contact agents via their web browsers without installing special applications
Predictive dialing: Brekeke CCS is equipped with sophisticated dialer functions. The predictive dialing function can optimize call frequency by pacing based on available resources and automatically reserve a call based on the recorded call results. Along with Zoho CRM, it can advance call marketing operations to the next level.
Inbound and outbound call history: Call information such as date and time, duration, and description of the call will be automatically added to customer information stored in Zoho CRM.
Click to call: Calls can be made by simply clicking an icon located in Zoho CRM.
1730 S. El Camino Real, Suite 400 San Mateo, CA 94402 USA
Brekeke Software, Inc., is an industry-leading developer of SIP software products for IP network communications. All of our products are proudly developed by our in-house engineers, who appreciate well-designed, reliable products. We design and develop all of our products with great care and attention to detail, which is clearly evident in the wide array of high-quality products that we offer today. Brekeke products set such a high standard in quality and reliability that they are deployed as mission-critical communication platforms for healthcare systems, military and emergency communication systems, mass-communication environments such as call centers and financial institutions, and SIP telephony platforms for a large number of SIP applications and SIP telephony networks. Founded in 2002, Brekeke is headquartered in San Mateo, California.
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I would recommend you to try Brekeke CCS extension for Zoho CRM. It would add a lot more value to your CRM account.
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