C-Zentrix provides a complete contact center and customer experience solution. When integrated with Zoho CRM, it gives users access to complete telephony through a single agent interface. C-Zentrix offers a cloud based call center and customer experience platform. The integration with Zoho widget empowers users to provide a seamless customer experience. The widget ensures all the telephony features can be easily used through the Zoho CRM interface, and creates a personalized context-based interaction with customers.
Key Features:
Creating new records, and adding tasks or follow-up activities with a call description in Zoho CRM.
Incoming call notification with basic customer profile view on Zoho CRM . Outbound calls with click-to call dialing from Zoho CRM or widget.
Viewing previous call details with voice-logs as activities against the Zoho CRM records.
Advanced call functions like call hold, call transfer, call conference, pause, redial, and notes
Excellent product enabling customer-facing executives to fetch information over multiple applications on a single page resulting in better customer experience. Good support from C-Zentrix team!
Accelerate your customer experience with C-Zentrix. We are a leading customer experience and contact center solution platform. Right from few agents to several thousands agents, C-Zentrix platform is highly scalable. The entire suite is available on cloud, on-premise as well as in hybrid.
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Hello,
I would recommend you to try C-Zentrix Telephony Extension for Zoho CRM. It would add a lot more value to your CRM account.
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