The ConVox Unified CTI platform integrates with Zoho and allows seamless communication of incoming and outgoing calls (auto-dials/click to call). The data gathered from call interactions provide valuable insights that will help you make important business decisions by identifying the patterns of a customer’s journey of engagement with your company.
Key Features:
ACD and lead pop-up: ConVox auto-call distribution makes sure that calls are assigned to the best suitable agent. The lead API is immediately triggered and the exact customer details are shown to the agent.
Click to call: A click to call empowers an agent to dial any number within Zoho Services and speak to the customers instantly.
Auto-dialing modes: Auto-dialer software eliminates the need to spend pointless time dialing each and every telephone number you need to call manually. ConVox provides predictive and progressive dialing to improve productivity.
Call history and recording: Call metrics are passed from ConVox to other Zoho services’ interfaces immediately after each call. All calls are recorded, and the recordings links are accessible within the Zoho platform history page.
There are numerous possibilities with the ConVox web application for business engagement. This provides calling facilities, reporting facilities, API integration, and many more end-less customizable software possibilities. Must try for your business growth.
Deepija Telecom Pvt. Ltd. is a designer and developer of high quality telecom contact center software solutions and brand name the ConVox. It has a specialization in telecom application development using VoIP and CTI technologies. Solutions which we deals are contact centre solutions, Bulk communication Tool, IVRS etc.. and it will be provided in the On premises & Hosted with Agents remote login provisioning.
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I would recommend you to try ConVox for Zoho. It would add a lot more value to your CRM account.
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