Enghouse Extension for Zoho CRM

Integrate your calls from Zoho CRM with Enghouse Interactive

Built for: CRM Developed by: Enghouse Interactive
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The Enghouse Zoho CRM integration improves customer experience and enhances customer insights with the Enghouse CCSP/ CCaaS contact center. This integration improves the efficiency and productivity of agents, who can now access crucial Zoho CRM information when assisting clients.

Key Features:

  • Integrate with the CCaaS/CCSP system to enhance the communication between agents and customers and improve the quality of handling calls.
  • The auto pop-out feature enables the agent to quickly retrieve the relevant information of a customer and better assist them.Enable click to dial functionality from any phone field in Zoho CRM
  • Enable integration of your CCSP UI to the Zoho CRM telephony gadget, which allows the agent to handle calls or wrap-ups within the Zoho CRM page itself.
  • Facilitate close collaboration with call center agents/supervisors via transfer or conference voice calls. Depending on the configuration, the customer specifics are visible to all agents/supervisors inside Zoho CRM.

Tags

Deployment type Zoho platform
Published date Sep 17, 2024
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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