Increase productivity and save time by using a single interface that includes a power dialer, SMS/MMS messaging system, scheduler, and activity logging andseamlessly integrates with Zoho CRM.
Key Features:
SMS Campaigns Send mass texts to imported contact lists directly. Create a text campaign directly through Fusion, or create webhooks to use in HTTP posts for your campaigns in Zoho CRM.
Trigger Automation (call purpose and disposition automation) Set up dispositions with triggers that can apply a Call Purpose or change Lead Status in Zoho CRM. Each time a phone call is placed, you can select a disposition from the call pop-up to apply a Call Purpose. The system then logs that phone call and disposition in Zoho CRM and applies the purpose. These trigger automations can be used to enroll leads or contacts into your existing campaigns.
Screen Pop-ups Receive a pop-up notification for incoming calls in your Chrome browser. Screen pop-ups have options for you to answer or reject calls, respond with text messages, and ransfer or place calls on hold right from your screen. You can also type notes, which will be logged with your call to the contact in CRM.
Power Dialer Import CSV calling lists so you can automatically call your leads for the day. Set notes and dispositions after each call before moving on to the next, and pause the dialer at any time.
If I could give them zero stars I would. If you want VOIP service where you can't talk to anyone in the company by phone this is the company for you. If you want a service where the only way you can connect your VOIP with Zoho CRM is if you use Google Chrome well..... this is the company for you. If you want a VOIP service where the only way you can send SMS to clients is if you are on Google Chrome then.... this is the company for you. If contacting your clients by utilizing an app on your phone to send SMS is not important to you... this is the VOIP service for you. I've only had them for about two weeks and I'm ready to cancel. AVOID them at all cost.
Call quality is great. I like that their system is integrated into all website, not just Zoho.
But, it's not a full system yet. It's missing standard features. 1. If a call comes in, it cannot ring the app on your phone. It can only forward the call to your cell phone. 2. There is no call history on the phone. 3. Contacts on phone are unusable. I would avoid them until they are complete.
Gone are the days of using multiple applications to create a VoIP solution within your CRM. Increase your businesses productivity all while saving time and money with Fusion. We include features such as a Power Dialer, SMS/MMS, scheduling, automation, and activity logging. We can provide all of this to you at a similar if not better price than what you are currently paying for your telephony needs. Fusion surpasses the industry standard with a seamlessly integrated solution. We are happy to serve the Zoho community with our all-in-one application.
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I would recommend you to try Simplii Dialer, SMS/MMS automation for Zoho CRM. It would add a lot more value to your CRM account.
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