Use Zoho CRM to engage with customers through WhatsApp unobtrusively. Send text messages and multimedia to your leads, contacts, and customers from within Zoho CRM screens. Configure your Gupshup WhatsApp Business or Gupshup WhatsApp Self-Serve in Zoho CRM. Get your approved templates, send bulk messages, and apply formulas to your message templates.
Key Features:
Seamless integration: Our integration seamlessly integrates with Zoho CRM interface and you can gain control of your WhatsApp business account directly from within Zoho CRM without using WhatsApp web. Media messages like images, videos and documents are also supported!
Send personalised template messages: Select single or multiple leads / contacts from the relevant lists and send WhatsApp template messages to them without any hassle. Run marketing campaigns on WhatsApp to increase conversion and boost sales.
Schedule message campaigns for Multiple leads (Bulk messaging)
Live Chat and Chat history: Interact and communicate with your leads / contacts in real-time on WhatsApp from within Zoho CRM and access chat history.
Auto lead creation: Incoming messages to your WhatsApp account from new contacts (contacts not saved on Zoho) will be automatically saved as a new lead.
Their integration is glitchy. Messages do not sync. One does not get an alert for incoming messages. I have spent way too much time in dealing with their team. Avoid please!
Once you register, it's a series of disaster that awaits you. 1. These guys don;t allow you to access your dashboard right from the start until your ID card is approved. 2. Once approved, your API credentials are lost in space and you need to open a support ticket. 3. to finish you off, you get the API access and they say its limted to SMS after 2 days of running behind support tickets.
Hi John, Thanks for installing our app. There might be some issue in configuration. Please write to us on native-integrations@gupshup.io and we will assist you with the issue.
We found bugs in contact module. I guess the team has not tested it properly. From Contact module we can't able to select more than 10 customers for sending the whatsapp message. We tried to reach out the support team, but the team is not responding and they are not taking ownership even. But i tried to evaluate the other plugin and it is worked well. Don't waste your time spending with the ghupshup support team. No use. I spend more than 2 weeks but the issue is not resolved yet.
Hi Prakash Thanks for reporting this issue, we really appreciate your feedback. Our team has fixed this issue and we have launched a new version of the app. We would like it if you can give us another chance :)
Now All issues are fixed and everything working file.
Now Issue fixed for selecting the contacts but New Issue arises while selecting the Templates. The Message Showing it as the No Templates Found.
The plugin functionality is not properly implemented. In the contacts section if we selected more than 10 customers we can't send the message but the same functionality works in the Leads. Moreover that when we contacted support team to look into the issue there is no proper response.
Hi Chowhanu Thanks for reporting this issue, we really appreciate your feedback. Our team has fixed these issues and we have launched a new version of the app. We would like it if you can give us another chance :)
Works seamlessly with WhatsApp Business APIs to send whatsapp messages, one to one messages and bulk messages. Can also interact with leads/contacts with 2-way conversations.
Gupshup is an Conversational Messaging Platform that helps businesses engage with customers across 30+ messaging channels across commerce, marketing and support.
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I would recommend you to try Gupshup WhatsApp Messaging for Zoho CRM. It would add a lot more value to your CRM account.
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Thanks for installing our app.
There might be some issue in configuration.
Please write to us on native-integrations@gupshup.io and we will assist you with the issue.