This application uses Messagebird API to connect with different channels like SMS, WhatsApp, Instagram, Telegram, Messenger etc from inside Zoho CRM. Since there are many social media channels available nowadays, it will be difficult to install and use different plugins for each channel. Hence, this messaging app has been developed to connect all these channels. It helps to send and receive messages from multiple channels inside Zoho CRM and have a record of the same inside Zoho CRM. Also, other channels like WeChat, Line are also able to integrate with the CRM platform. The extension can be installed and can be setup instantly in a few minutes in Zoho CRM. In addition, all available features are listed in a single page and configuration can be done in a few easy steps.
NOTE: The application contains in-app pricing. Kindly contact ulgebra@zoho.com for pricing and other details.
Key Features:
Send MessageBird messages from Zoho CRM: The Messagebird messages can be sent from the Leads, Contacts, Deals and Accounts modules. Include your desired recipients by using Zoho CRM filters, searching for existing contacts and adding contact numbers. Setup workflows in Zoho CRM to send pre-defined messages to customers based on your requirements.
Receive incoming messages inside Zoho CRM: Once the configuration is done for the incoming messages, you will receive the messages inside the Zoho CRM module as per the configuration. Whenever a new message is received from a new number, a record will be created in Zoho CRM. You can enable or disable required channels based on your need so that the messages from required channels will reach your Zoho CRM.
Manage MessageBird Conversations: All the outbound and inbound messages from multiple channels are recorded in the Messagebird Inbox. Here you can easily track MessageBird conversations or send messages inside Zoho CRM itself. Also, receive in-app notifications within the MessageBird Inbox.
Additional features in the extension: The possibility of adding new or additional senders are available in the plugin. Create and manage templates inside Zoho CRM. Enable multiple users to receive desktop notifications for your incoming MessageBird messages. Add and enable users to use your channels to send messages through your MessageBird account.
With a problem - messages were not sent through WhatsApp in MessageBird, Ulgebra's support promptly helped. Immediately, the employees appointed a call in Zoom and prompted everything. Thank you support service!
I liked the new upgrade for the interface and its very friendly user and easy to work with. the support team is amazing! I believe there should be enhancement to include the whatsapp feature in: 1. Zoho marketing automation- customer journey 2. Workflow automation within the Zoho CRM
Hi, Thanks for your Valuable review. Automation is possible using Zoho Workflow rules, regrading Zoho marketing automation - customer journey, we would like to understand the requirement in detail. Our support reps will be reaching you to understand your requirement.
There is definitely no possibility to work with them if they want to charge you for any development. how they can charge you an ex6tra development for using deals which is the backbone of crm
I tried but it is so difficult, It is that I feel extremely disappointed that I can not use the backbone of a crm what are the deals, why you want to charge me an extra development, I would understand it perfectly if I asked you for a custom module, but for deals, it is one you should include , but your people said yhat I will pay you for that development. it's as if I charge you because ah is that my empoyees have to come to work
So far so good but the part of adding channels is not showing in settings, for how do I send SMS??? The whatsapp number in your website is not working?
Hi, All the channels that you have created in MessageBird will get enabled in Zoho CRM by entering the MessageBird API key on the settings page. Please reach us at support@ulgebra.com or WhatsApp message us at 917397415648.
It's very hard to install/configure and doesn't include click to call. Even after a few days, I still had to get someone from their support to basically do the install/configure for me. Plus, nowhere does it tell you they are NOT MessageBird but another service you have to pay for monthly.
Was bugged throughout the duration of my trial. Tech support offered no resolution other than to wait for their team to fix the bug. Of course, my trial ended before that happened.
You need to be signed in to report inappropriate content. Alternatively, you could drop us a message at abuse@zohomarketplace.com explaining the situation.
Now, share this app privately just by sending them an email
To
Hello,
I would recommend you to try MessageBird Social Media Channels for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
You will be able to share this app only after it is published.
You will be able to report issues regarding this app only after it gets published.
You will be able to request for demo regarding this app only after it gets published.
Would you please take a moment to leave us a review of your experience?
Note: Your review, along with your details (name and profile photo), will be visible to all users. The vendor will be notified (upon approval after the moderation process). They may contact you for further information to enhance their application. The review will be visible in all data centers where the extension is available.
Note: Your information (name and email-id) will be shared with respective vendor upon successful purchase.
Share Your Feedback
×
Thank you for sharing your feedback!
Your review of the extension MessageBird Social Media Channels for Zoho CRM will under go a moderation process and then be posted (if approved) within a few business days.
Your comment of the extension MessageBird Social Media Channels for Zoho CRM will under go a moderation process and then be posted (if approved) within a few business days.
Payments have not been opened up for users in the EU yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
Only admins can install or purchase this app. Please contact your organization admin for more information.
Portal Name :
Please login to submit your comments
Please login to your account.
We're sorry that you've decided to cancel your subscription for the MessageBird Social Media Channels for Zoho CRM. Please let us know why you're cancelling this service, so we can try and help resolve the issue.
The extension did not work.
It did not function as described.
I have found an alternative that does the job better.
I didn't receive adequate support or help resources to utilize this extension fully.
I am no longer using its parent product.
Other. Please specify.
Subject
Subject cannot be blank
Details
Message cannot be blank
Your review successfully sumbitted. Thanks for the feedback
Are you sure you want to delete the developer?
App Name
Vendor Name
Receive promotions
You have not subscribed to receive offers or promotions from any vendor.
You can add a new developer only after updating your company profile.
Kindly click on Update in company profile tab to proceed further.
Payment facility is not available in your region yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
This extension is not available for your region. Please mail us at sales@zohomarketplace.com for more information.
You are unauthorized login to this portal. Please check your portal URL.
