The Sentiment Analysis extension for Zoho CRM analyzes and scores the sentiments of each customer's comments, helping salespeople know at a glance whether the client is happy or sad throughout the engagement. This feature instantly evaluates comment text and provides a sentiment score for the comment, making it ideal for quickly detecting positive and negative sentiment in customer reviews, social media comments, discussion forums, and more.
Key Features:
Analyze the sentiment of every customer's comments
Score the sentient of comments on a whole number scale
Get an overall score for the whole comment
Get a quick overview of how the customers feel and act accordingly
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Microsoft Sentiment Analysis for Zoho CRM. It would add a lot more value to your CRM account.
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Sincerely, null
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