Multichannel Contact Center for Zoho CRM

ExpertFlow CX for Zoho CRM

Built for: CRM Developed by: Expertflow
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Transform your Zoho CRM customer service operations with Expertflow CX, a cutting-edge contact center solution that seamlessly integrates voice, chat, and video interactions with your CRM account.
For details on purchasing a license for the Expertflow Contact Center, check our pricing guide here:
https://www.expertflow.com/pricing/

Key Features:

  • Multi-channel communication:
    Let clients reach you via phone, browser (voice, video, and screen share), or any chat channel (like SMS, Facebook Messenger, and WhatsApp) inside your Zoho CRM account.
  • Advanced IVR systems:
    Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech Studio, or Amazon Lex.
  • Efficient task management:
    Utilize skill-based routing and media distribution for optimal agent performance. Create new tasks and cases on Zoho CRM for every customer conversation.
  • Comprehensive reporting:
    Gain insights with detailed reporting.

Tags

Deployment type Zoho platform
Published date Dec 22, 2024
Version 1.2
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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