Connect Zoho CRM to a cloud-based business telephone network that's tailored to your needs. Phonon Communications has developed futuristic solutions for customer service automation that help enterprises leverage AI and state-of-the-art natural language processing. Phonon Central delivers customized solutions that enable businesses to communicate through the most suitable channels for their customers and employees. By integrating Phonon Central with Zoho CRM, you can easily configure inbound and outbound IVRs, use Click2Dial, receive incoming call notifications, access call recordings and dispositions, and more!
Key Features:
Click2Dial: Initiate a call from Zoho CRM with a single click to avoid the inconvenience of switching between devices or displays and increase productivity.
Call recordings: Fetch call recordings from the platform directly into Zoho CRM after every call and provide admins with a record of the conversations between agents and customers.
Incoming and outgoing call notifications: Receive screen pop-ups for incoming calls that include contact history and prior call information. Save new caller details and corresponding notes in Zoho CRM.
Call controls: Access various call control options, including mute, hold, and transfer, at the click of a button for increased convenience.
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Phonon Communications has developed futuristic solutions for customer interaction automation that help enterprises leverage Artificial intelligence and state-of-the-art Natural language processing. We deliver customized solutions that enable businesses to carry out interactions in the most suitable channel for your customers and employees. We provide one stop solution with inbound and outbound IVRs. Integrating Zoho CRM with Phonon Central, one can use Click2Dial, incoming call notifications, recordings, dispositions, etc. all from the ease of CRM itself!
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I would recommend you to try Phonon Central for Zoho. It would add a lot more value to your CRM account.
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