Softphone.Pro is an SIP softphone for Windows. It's designed for call center agents and sales professionals. Softphone.Pro is compatible with most SIP providers, cloud and on-site IP PBXs. It works well with a wide range of hard and soft SIP PBXs such as Asterisk, FreePBX, Elastix, FreeSwitch, Yeastar, Grandstream, OpenVox, Xorcom, Sangoma, 3CX, Cisco CallManager, and others. The Softphone.Pro integration for Zoho CRM increases productivity for call center agents and sales reps by displaying the Zoho CRM Lead, Contact, or Account details matching the caller phone number. You can see Zoho CRM Lead, Contact, or Account details on the Incoming Call pop-up, as well as the Active Calls and Call Log windows.
Key Features:
Softphone.Pro displays Zoho CRM customer information matching the caller phone number.
Customer information is available on Incoming Call pop-up, Active Calls and Call Log windows.
Softphone.Pro displays the Lead, Contact, or Account name depending on what has been found in Zoho CRM. If the Contact is associated with an Account, then you can see both the person's name and their company's in Softphone.Pro.
You can click customer name to open and view the Lead, Contact, or Account page on Zoho CRM. The Customer name is clickable on the Incoming Call pop-up and the Active Calls window.
Softphone.Pro is SIP softphone for business users. It's specially developed for call center agents and sales managers. It has instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software.
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Hello,
I would recommend you to try Softphone Pro for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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