This application uses Twilio API to connect with customers without any interruption in communication. Integration with Zoho CRM empowers businesses to efficiently manage and track calls, fostering improved customer relationship management within a seamless and cohesive platform. Enhance customer interactions by logging call details directly in Zoho CRM, ensuring comprehensive, organized customer records. Integrate Twilio Calls with Zoho CRM to streamline communication.
Pricing :
This app contains In-app pricing ($6/user/month). Make first 250 minutes of conversations for free. No Credit Card is required.
Key Features:
Make a Quick Call: Quick Call is a user-friendly communication feature that facilitates swift and efficient phone conversations. It offers a streamlined process for initiating, managing, and concluding phone calls with minimal steps, optimizing user experience and reducing the time required to connect with others. By simply choosing the Caller ID and the phone number, users can make a quick call from any module in Zoho CRM.
Use the Dialer: Users can easily input or select a contact, dial their number, and initiate the call directly through the dialer within Zoho CRM iframe. This feature offers a convenient, straightforward way to place calls within the interface of a system or application.
View Recent History: "View Recent History" allows users to access a list of their recent interactions and activities within the application. This feature provides a quick overview of recently made calls, enabling users to track their communication and engagement history conveniently in Zoho CRM.
Manage Users: Admins can configure and manage which users can handle incoming calls in Zoho CRM. This feature allows administrators to invite, manage, and control access.
1 This app is so called free but you need to buy Credits on top of your Twilio account... 2 Calls are not logged in CRM... that's the whole idea of integrating 3 Incoming calls are not showing who's calling This is an overall disappointing experience.
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Hello,
I would recommend you to try Twilio Voice for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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