The Consilium UniAgent™ connector for Zoho CRM provides contact center agents with an intelligent single-screen interface that incorporates Genesys Cloud contact center platform functionality. UniAgent™ connector is certified by Zoho and available on Genesys AppFoundry as a premium client application. UniAgent™ improves productivity by eliminating the need to switch screens, and shortens call handling time by automating customer identification.
Key Features:
CTI integration: The UniAgent™ connector integrates Genesys Cloud telephony with Zoho CRM.
Screen pop-ups: Based on the unique identifier e.g. ANI, Incoming calls are matched to contact records, which appear on your screen.
Click-to-call: Agents can click a phone number on any page of the CRM to initiate an outbound call.
Call record (inbound/outbound): For every call, a record is created in the CRM with pre-populated fields, like subject, description, call duration, call type (inbound/outbound), call start time, and call end time. Call records are linked with the appropriate contact.
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
How will I be billed?
Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
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Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.
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I would recommend you to try Consilium UniAgent™ connector for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
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