Initiate WhatsApp messages to Contacts, Leads, Accounts, and Deals modules right from Zoho CRM. Pre-define WhatsApp message templates with place-holders for module fields, so values can be filled in automatically. Access history of WhatsApp messages you've initiated from CRM. Capable to choose type of WhatsApp number of a user right before sending the WhatsApp message from CRM module. Send Bulk WhatsApp Message with attachments, Automate WhatsApp messages with Zoho CRM workflows. Access Zoho CRM user information inside WhatsApp Web.