Integrate your WhatsApp Business API with Zoho CRM to simplify and manage all conversations without leaving Zoho CRM. Go through the WhatsApp chats held within any Lead, Contact, Deal or Account. Also, conduct conversations with the particular contact.
Easily send WhatsApp messages to the desired contacts at once using Zoho CRM filters. Also, include any particular contact and add contact numbers. Create message templates within the application which can be customized and modified in no time. Access all your approved WhatsApp templates as well.
Handle all your WhatsApp conversations within the WABA Inbox. Here you can also initiate any WhatsApp conversation. Receive real-time notifications for incoming WhatsApp messages. Furthermore, allow multiple users to receive desktop notifications for your incoming messages.
The Zoho CRM admin can share an approved WhatsApp number with multiple users through the application. Add and remove users from this feature based on your requirements. Create workflows to send pre-defined replies to contacts at the perfect moment.