Xtend Call Center Solution is a feature rich, advanced CTI software solution designed to automate the inbound and outbound calls in an organization. The cost-effective communication toolkit manages call center peak loads through efficient call handling, Interactive Voice Response System (IVRS), Automatic Call Distribution (ACD), Campaign Management, Voice Recording, Conferencing, and much more.
The complete call management platform with extensive features supports flexible integration with Zoho, enhanced reporting capabilities that helps agents quickly access information and address customer queries. It also serves as a powerful telemarketing tool to promote products and offers. in multiple languages.
Key Features:
Auto-dialer with multiple campaign management feature
Call recording and monitoring of call traffic and answered and abandoned calls
IVR and automatic call distribution
Click-to-dial functionality that enables agents to make outbound calls to customers with a single click
Blue Hill, Kalathiparambil Cross Road, Ernakulam South, Kochi-682016, Kerala, India.
Established in 1997 in Kochi, Xtend Technologies has pioneered its journey through the world of telephony equipments to set standards for the IVR, Call Center and Voice Logger industry by manufacturing products with unique features matching with its stubborn quality and unparalleled support services. Operating also from Singapore and Dubai, Xtend Technologies today manufactures a variety of telephony related equipments and markets it worldwide.
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I would recommend you to try Xtend for Zoho. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
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