LiveHelpNow is the only tool that integrates Zoom Phone with Zoho CRM. Zoho CRM users can track, categorize, notate, and report on all incoming and outgoing Zoom Phone calls. When a customer service team accepts a call with Zoom Phone, it will display in the LiveHelpNow agent workspace, along with associated recordings and transcripts. Your team will be able to notate, tag, and resolve (close) the call record. The activity can then be logged within the Lead or Contact record in your Zoho CRM.
Key Features:
Track, categorize, notate, and report on all incoming and outgoing Zoom Phone calls. Automatically log them in Zoho CRM under each customer record.
Automatically text missed callers with custom "away" messages.
Fully integrated analytics can measure the Zoom Phone account's performance, including average waiting and handling times, hourly volumes, and missed opportunities.
Record voicemails, recordings, and transcripts in Zoho CRM under customer records.
515 S West End Blvd Suite 202 Quakertown, PA 18951
LiveHelpNow provides array of tools and services for contact centers. US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending LiveHelpNow, LLC is privately held corporation with no parents or subsidiaries. Operating since 2009.
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Hello,
I would recommend you to try Zoom Phone for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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