3CX is an open-platform PBX phone system that enables companies to tackle their daily communications needs and boost the productivity of their agents. This phone system delivers a complete Unified Communications (UC) solution, which can be integrated with Zoho Desk to track answered and missed calls. All you need to do is configure the agents and their corresponding 3CX extensions in Zoho Desk so that their answered and missed calls are added as activities in Zoho Desk.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try 3CX for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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