Tracking agent attendance is essential for work allocation payroll and payroll processing, especially in a remote work environment. Attendance tracking is all the more important in customer support to ensure that customer issues are resolved quickly. The agent attendance tracker extension for Zoho Desk enables admins to see each agent's status. Admins can create custom statuses for their agents to use (e.g., "meal break," "short break," and "engaged at work"). Custom statuses help agents communicate their availability with greater detail and transparency compared with only being able to check in and check out.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Agent Attendance Tracker for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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