Our Zoho Desk extension incorporates sentiment analysis directly within the ticketing system, enabling agents to quickly gauge the emotional tone of incoming email threads. We've added two key functionalities: the ability to read the latest thread of an email and provide sentiment analysis for it with a single click, and a button labeled Overall Summary that reads all the threads within an email conversation and generates a comprehensive sentiment analysis report. These features empower agents to understand the context and sentiment of customer interactions efficiently, enabling more informed and empathetic responses.
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FI Digital 3 Tanunda Street, Vermont South, Victoria-3133, Melbourne, Australia.
DSV Corp Is a Group Of Companies. FI Digital & Fristine Infotech both are part of DSV group. DSV Corp came to life with a single idea of involving technology in our day to day life. We wanted to empower people, businesses, companies, and everything around us and present them to the world in the most beautiful way. And today, we are proud to be recognized as a team with innovative ideas and great implementation skill set.
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Hello,
I would recommend you to try AI Ticket Sentiment Analyzer for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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