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Aircall is a cloud-based phone system empowering sales and support teams to have meaningful conversations with their customers, through real-time call tracking, time-saving automation, mobile apps, and insightful reports. It enables you to align sales and support with the only phone system integrated with Zoho One. The Aircall extension for Zoho Desk makes it simple for any business to streamline their support interactions. Know who's calling before taking a call with screen-pop capabilities that present pertinent information about the caller. Also, create tickets automatically during your calls and associate them with the right contact.
Key Features:
Get numbers in 50+ countries and set up your cloud call center in minutes.
Enjoy advanced call-center capabilities like real-time call monitoring, IVR, call queuing, skill-based routing, call recording, conferencing, call coaching, warm transfer, and mobile apps for iOS and Android.
Monitor your agents and KPIs in real-time, and access customized reports and dashboards.
Personalize your integration by choosing how you would like to populate your Zoho Desk account for every Aircall number and call type.
The Zoho PhoneBridge platform is the single point of entry to make cloud PBX and Contact Centre Solution providers an integral part of Zoho's suite of business applications.
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Hello,
I would recommend you to try Aircall for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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