APPSeCONNECT Integration for Zoho Desk with the SAP Business One

Zoho Desk & SAP B1 Integration

Built for: Desk Developed by: APPSeCONNECT Corp.
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APPSeCONNECT seamlessly integrates Zoho Desk with the SAP Business One Back Office ERP system. This integration streamlines your customer service and support ticketing system with ERP business processes. It ensures a secure, bi-directional, fully automated exchange of critical business data such as support tickets, ticket updates, customers, and products between Zoho Desk and SAP Business One ERP.

Key Features:

  • Accounts and contacts created/present in Zoho Desk will sync back to SAP Business One under B.P Master Data Customer and Contact Persons. Similarly, existing SAP B1 Business Partners can also be synced to Zoho Desk and will create new accounts and contacts on Zoho Desk.
  • Products in Zoho Desk can be added to SAP B1 under Item Master Data as new items. Similarly, new items in SAP B1 under Item Master Data can be added to Zoho Desk to ensure product availability in both applications. The products in either case are added with their respective prices. Existing products in Zoho Desk can be synced back to SAP B1.
  • Zoho Desk support Tickets will be added as service calls under Service Module in SAP B1. Support ticket updates or comments will be added in SAP Business One under service calls as a resolution which will be synced to Zoho Desk and will be available as a resolution under tickets. Service call status in SAP Business One will be added as a ticket status in Zoho Desk to update or close the support ticket.

Tags

Deployment type API-built integrations
Published date Jul 11, 2019
Version 1.0
Category IT and Administration
Pricing Paid
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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