Asterisk for Zoho Desk

Make and receive calls by connecting your Asterisk telephony system to Zoho Desk.

Built for: Desk Developed by: Zoho Corporation
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Asterisk is an open source software that can help with your company's external communication. This extension connects your Asterisk PBX system and your Zoho Desk environment to give you a feature that holds all the essential information—tickets and customer data—and manages incoming and outgoing calls. All you need to do is create a PhoneBridge group, download the Asterisk adapter, and install it using the account-specific authorization key.

Key Features:

  • Search for contacts or automatically view their details when you make or receive a call.
  • Associate calls with tickets and update their duration automatically. You can also add call notes as a comment during or after the call.
  • Automatically convert missed and abandoned calls into tickets.
  • Generate reports to view the amount of time spent by agents on calls.

Tags

Deployment type Built-in integrations
Published date Jan 10, 2021
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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