Zoho Desk now offers the babelforce extension -- a global communications platform focused on no-code call center integration and automation. The app allows you to quickly and easily integrate calls with your customer service and sales processes. The babelforce extension provides an out-of-the-box inbound and outbound call handling solution. This means you'll be able to integrate all of your call processes with your Zoho Desk application. Complex IVR, call flow, 2-way SMS and call conversation management, compliant call recording, call analytics, and real-time dashboards can all be instantly and seamlessly added to your help desk platform.
Key Features:
Know your caller - popup contacts provides detailed caller information for each call
Conditionally prioritize inbound calls to your Zoho agents based on skill level
Click2Call - make outbound calls and schedule automated callbacks, all from within Zoho Desk
Adaptive, PCI compliant call recording capabilities and instant monitoring of calls, queues, and agents -- all within a convenient real-time interface
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try babelforce for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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