Are your agents manually logging calls or switching between tools to find call history. CloudTalk for Zoho Desk eliminates that friction.
Every call, SMS, and voicemail automatically creates a Zoho Desk ticket with full details — direction, duration, assigned agent, and a recording link. No manual entry. No missed interactions.
Global Number Coverage – Support customers worldwide with local numbers in 160+ countries. Two-Way Sync – Keep customer and call data aligned across CloudTalk and Zoho Desk. AI Voice Agents – Handle basic inbound inquiries and missed call follow-ups automatically. Perfect for after-hours or high-volume support teams. Access Call Recordings & History — See past call data, notes, tags, and agent information inside Zoho Desk tickets. Targeted Coaching with Call Insights — Analyse call outcomes, talk/listen ratios, and sentiment trends to improve agent training and team performance.
150 West, 25th Street, RM 403 10001, New York City, New York, United States
CloudTalk is an AI Business Calling Software built for modern sales and support teams. From high-volume contact centers to growing startups, CloudTalk helps teams streamline workflows, automate tasks, and deliver personalized customer experiences—anywhere in the world. With smart call routing, CRM integrations, and real-time analytics, CloudTalk adapts to your business needs and scales as you grow.
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Hello,
I would recommend you to try CloudTalk for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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