CloudTalk for Zoho Desk

Answer all your customer support calls right from Zoho Desk

Built for: Desk Developed by: CloudTalk
  ( 0 )

CloudTalk is an AI-powered VoIP business calling solution designed to help customer service and sales teams transform conversations into conversions worldwide. It leverages exceptional customer experiences as a significant competitive advantage.

CloudTalk stands out for several reasons. It offers seamless integration with Zoho Desk, centralizing calling data effortlessly and eliminating the need to switch between platforms. The easy setup allows you to install your phone system within hours. For businesses looking to expand globally, CloudTalk provides access to local numbers in over 160 countries, offering the largest international number coverage on the market.

The platform also enhances efficiency through automation and time savings, enabling features like workflow automation, custom call routing, and intelligent dialing, which can save up to 3 minutes per call. Advanced AI and analytics tools further empower your team, offering automatic call transcriptions, sentiment analytics, and intelligent search. These tools help track agent performance with detailed insights and provide access to customer data and call history before calls.

Key Features:

  • Two-way sync automatically updates information in both Zoho Desk and CloudTalk
  • Make and receive calls without leaving Zoho Desk
  • Initiate calls easily from Zoho Desk with the click-to-call feature
  • Listen to call recordings at anytime

Tags

Deployment type API-built integrations
Published date May 15, 2022
Version 1.3
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

For Support Requests

Report an issue

This app is published in accordance with Marketplace review process. Click here to know more.

Newsletter
Get the latest news on useful apps to simplify work and increase productivity.