Plivo CX Service's omnichannel capabilities mean you can access a multitude of channels—voice calling, SMS/MMS, WhatsApp, web chat, and in-app chat—without ever leaving Zoho Desk. Plivo CX Service's connection with Zoho Desk means that customer identities are linked with their conversations and transaction history, enabling the most personalized service.
The seamless connection between Plivo CX Service and Zoho Desk drives agent productivity, reducing manual tasks and enabling more personalization of every interaction. Two-way data sync means both applications are always up to date with the latest information about your customers.
Key Features:
Global voice calling: Receive phone calls with phone numbers in more than 50 countries and make calls to 190 countries with powerful contact center features like ACD, IVR, call transfer, call recording, call monitoring, etc.
Unified agent desktop: Agents get a 360-degree view of the customer and can access all communications channels right from within Zoho Desk. Engage in concurrent conversations, see the full conversation timeline of each interacting customer, and take notes/assign dispositions to be synced automatically with Zoho Desk.
Reporting and analytics: Measure what matters to your customers and your business. Track and contextualize customer sentiment over time, as well as other contact center metrics for a holistic view of agent and team performance. Access live activity dashboards and historical reports.
Monitoring and coaching: Customize the metrics that are most important to you—then exceed your KPIs with added transparency into performance. Call recording and call whispering give leaders a tangible way to understand individual performance and provide coaching and feedback.
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Contacto offers a simple, quick, and scalable way to modernize customer communications. Businesses of all sizes — from growing startups to public companies — rely on Contacto to deliver better customer experiences.
Contacto's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, and solutions for sales and support teams. The Contacto team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.
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I would recommend you to try Plivo CX for Zoho Desk. It would add a lot more value to your Desk account.
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