Contacto's omnichannel capabilities mean you can access a multitude of channels—voice calling, SMS/MMS, WhatsApp, web chat, and in-app chat—without ever leaving Zoho Desk. Contacto's connection with Zoho Desk means that customer identities are linked with their conversations and transaction history, enabling the most personalized service.
The seamless connection between Contacto and Zoho Desk drives agent productivity, reducing manual tasks and enabling more personalization of every interaction. Two-way data sync means both applications are always up to date with the latest information about your customers.
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Contacto offers a simple, quick, and scalable way to modernize customer communications. Businesses of all sizes — from growing startups to public companies — rely on Contacto to deliver better customer experiences.
Contacto's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, and solutions for sales and support teams. The Contacto team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.
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Hello,
I would recommend you to try Plivo CX for Zoho Desk. It would add a lot more value to your Desk account.
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