Dashboards provide a central location for decision makers to access, interact with, and analyze help desk data so they can make critical business decisions. The visualization also serves as an effective solution to the overwhelming amount of data that users work with every day. The Custom Dashboards put critical information into one place that is only a click away, so you don't have to navigate through tabs and folders to get a snapshot of the information you require. Plus, you can customize the extension to add or remove charts as needed.
Key Features:
Add the charts for reports that matter the most for your day-to-day work
Access key metrics of your help desk in a click
Customize which profiles can access the custom dashboard
I thought 'Custom Dashboards' meant that it could customize dashboards for my needs better than the standard dashboards in Analytics. I cannot (from what I can tell).
I thought '10 reports included' meant that when I clicked on the link I would see more than the 'Overview Report' and an empty 'Other Reports' folder.
I thought this would be more than just what someone else thinks I can see - so I could create what I actually want to see - but I cannot see where that is possible.
I do like that it refreshes on its own. If it showed me the data I wanted, that would be a very helpful feature.
Why can't Zoho Desk dashboards be more like the CRM dashboards. In two hours I just created a dashboard I'm proud of with almost 17 custom reports. With Desk, I get what I get and can't make any improvements - even with the 'Custom Dashboards' module.
Even if I could keep my favorite components of the Overview Dashboard and bring in components from other dashboards and create my own easily. Every other help desk solution has something great that automatically refreshes so they can put it on a TV on the support floor. And we have...
We concur with the concerns you'd put forth and understand that the functionalities are limited. We shall try to incorporate the requested nuances to the extension down the lane.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
You need to be signed in to report inappropriate content. Alternatively, you could drop us a message at abuse@zohomarketplace.com explaining the situation.
Now, share this app privately just by sending them an email
To
Hello,
I would recommend you to try Custom Dashboards for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
You will be able to share this app only after it is published.
You will be able to report issues regarding this app only after it gets published.
You will be able to request for demo regarding this app only after it gets published.
Would you please take a moment to leave us a review of your experience?
Note: Your review, along with your details (name and profile photo), will be visible to all users. The vendor will be notified (upon approval after the moderation process). They may contact you for further information to enhance their application. The review will be visible in all data centers where the extension is available.
Note: Your information (name and email-id) will be shared with respective vendor upon successful purchase.
Share Your Feedback
×
Thank you for sharing your feedback!
Your review of the extension Custom Dashboards for Zoho Desk will under go a moderation process and then be posted (if approved) within a few business days.
Your comment of the extension Custom Dashboards for Zoho Desk will under go a moderation process and then be posted (if approved) within a few business days.
Payments have not been opened up for users in the EU yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
Only admins can install or purchase this app. Please contact your organization admin for more information.
Portal Name :
Please login to submit your comments
Please login to your account.
We're sorry that you've decided to cancel your subscription for the Custom Dashboards for Zoho Desk. Please let us know why you're cancelling this service, so we can try and help resolve the issue.
The extension did not work.
It did not function as described.
I have found an alternative that does the job better.
I didn't receive adequate support or help resources to utilize this extension fully.
I am no longer using its parent product.
Other. Please specify.
Subject
Subject cannot be blank
Details
Message cannot be blank
Your review successfully sumbitted. Thanks for the feedback
Are you sure you want to delete the developer?
App Name
Vendor Name
Receive promotions
You have not subscribed to receive offers or promotions from any vendor.
You can add a new developer only after updating your company profile.
Kindly click on Update in company profile tab to proceed further.
Payment facility is not available in your region yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
This extension is not available for your region. Please mail us at sales@zohomarketplace.com for more information.
You are unauthorized login to this portal. Please check your portal URL.
Even if I could keep my favorite components of the Overview Dashboard and bring in components from other dashboards and create my own easily. Every other help desk solution has something great that automatically refreshes so they can put it on a TV on the support floor. And we have...