Elastix for Zoho Desk

Enjoy reduced communications costs and advanced features with Elastix.

Built for: Desk Developed by: Zoho Corporation
  ( 0 )

Elastix is an open-standards, software-based PBX that's easy to install and manage. The solution provides traditional PBX features and call controls and also integrates with other forms of communication, like fax, messaging, video, and mail services.
This extension connects your Elastix PBX system and your Zoho Desk environment to give you a feature that holds all the essential information—tickets and customer data—and manages incoming and outgoing calls. All you need to do is create a PhoneBridge group, download the Elastix adapter, and install it using the account-specific authorization key.

Key Features:

  • Search for contacts or automatically view their details when you make or receive a call.
  • Associate calls with tickets and update their duration automatically. You can also add call notes as a comment during or after the call.
  • Automatically convert missed and abandoned calls into tickets.
  • Generate reports to view the amount of time spent by agents on calls.

Tags

Deployment type Built-in integrations
Published date Jan 10, 2021
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

For Support Requests

Report an issue

This app is published in accordance with Marketplace review process. Click here to know more.

Newsletter
Get the latest news on useful apps to simplify work and increase productivity.