Exotel Zoho Desk Plugin

Calls powered by Exotel to deliver contextual customer support inside Zoho Desk

Built for: Desk Developed by: Exotel
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The Exotel-Zoho Desk plugin enables contextual association of calls with tickets. It offers an agent incoming call screening, allows them to visualize call details along with call recordings, and provides Click2Call capabilities. This seamless integration provides enhanced agent productivity and better experience.

Key Features:

  • Incoming call screening
  • Call details and recordings within tickets
  • Click2Call from Zoho Desk
  • Automatic creation and association of tickets with calls

Tags

Deployment type API-built integrations
Published date Dec 11, 2019
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Enterprise
  • CRM Plus
  • Zoho One

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