The face of communications is changing, and hosted PBX solutions are becoming the new way for companies to connect with staff and customers alike. The flexibility of hosted PBX solutions dramatically reduces the cost of communications. Users no longer need expensive onsite hardware, and they can upscale or downscale when needed, without investing in more costly equipment. This is an ideal option for any organization, whether large or small, and can be deployed easily at any branch office.
Hosted PBX solutions can integrate with onsite hardware and mobile networks, and they can even be deployed on their own. Integration with Zoho applications enables small businesses to operate at enterprise level without the need for expensive infrastructure. Value-added features like voice mail or call recording are low-cost applications that can be switched on or off at will. Customers automatically get the latest software releases when they become available, ensuring your system remains up to date at all times.
Key Features:
Click-to-call: Make and receive calls with a single click from inside Zoho applications using your hosted PBX telephone devices.
Call pop-ups: Provide call pop-ups on all incoming calls, notify agents of any missed calls, and let them set reminders for their outbound calls.
Contextual calling: Display a business card view of Zoho details and any other relevant information every time agents connect with a lead or customer.
Analytics and reporting: By using Zoho's reports and call analytics, APIs can provide agents with valuable insights based on their call data.
Goldtel Solutions Ground Floor 6 Morris Avenue George South Africa
At Goldtel, IT and communications merge. In this environment businesses can enjoy the benefits of true convergence. Convergence starts by bringing together services that enable people to collaborate anywhere, anytime using any device and network.
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I would recommend you to try Goldtel hosted PBX for Zoho. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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