If you’re looking to select a telephony solution for your call center that provides robust features and gives a seamless experience to your customers, then KooKoo from Ozonetel is a perfect fit. KooKoo offers both inbound and outbound voice calls with desired call flow. It includes a full-featured cloud call center including call logging and an agent toolbar. It also allows you to manage outgoing calls using a variety of dialers with predictive, progressive and manual input functionalities. The KooKoo extension for Zoho Desk facilitates a voice channel for your help desk. Agents can perform all call-related activities right inside their Zoho Desk account. Integration takes only five minutes at no upfront cost.
Key Features:
Boost customer experience with access to advanced call controls like Hold, Mute, Transfer, Conference, etc.
Our screen pops display the latest info about your callers so that you can serve them better.
Calls are automatically recorded, creating detailed logs of caller information without any manual intervention necessary.
Click-to-call allows your agents to reach out to customers in the fastest way possible. Call recordings will enable you to revisit and analyze your customer support process.
Ozonetel Communications is a leading Cloud Communication as a Service (CCaaS) Provider that integrates perfectly with Zoho Desk and Zoho CRM. We believe we give the most features, deepest integration and best support at our price point. We’ve successfully helped businesses cut down sales cycles, improve conversions, transform service and streamline workflows.
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I would recommend you to try Ozonetel CloudAgent for Zoho Desk. It would add a lot more value to your Desk account.
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