With the Zoho Desk + LateShipment.com integration. Create delivery-related tickets, track parcels, send delivery updates to customers in real time, be proactive in identifying and mitigating risks of delivery failures, and more.
Key Features:
Receive predictive alerts for shipments that require your support team's attention
Auto-generate tickets with real-time tracking links so support teams can stay on top of shipment-related customer issues even before they affect your customers
The option to choose events for ticket creation
Threaded updates to a single ticket provide support agents the latest status
At LateShipment.com, we are driven by an overarching mission to bring more transparency to the world of shipping. We recognize that businesses, despite paying for shipping, have very little control over their shipping carriers and strive to fix that power imbalance.
Our groundbreaking delivery management solutions help retailers seamlessly create post-purchase experiences, while our automated parcel audit solutions help bring better performance accountability to the last mile and recover millions of dollars in shipping refunds for businesses around the world.
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I would recommend you to try LateShipment.com for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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