Microsoft Sentiment Analysis for Zoho Desk

Get sentiment analysis scores for both customers' and agents' comments

Product: Desk Developed by: Zoho Corporation

The Sentiment Analysis extension for Zoho Desk analyses and scores the sentiment of each ticket, letting support agents know whether the customer is happy or sad, so they can deliver better value during the interaction. Sentiment scores can also be determined for agents' comments to help management assess the service they provide.

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    Published date Nov 11, 2021
    Latest Released date Nov 9, 2021
    Category Analytics & Reports
    Pricing Free
    Platform Sigma

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