Multichannel Contact Center for Zoho Desk

Expertflow CX for Zoho Desk

Built for: Desk Developed by: Expertflow
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Transform your customer service operations on Zoho Desk with Expertflow CX, a cutting-edge contact center solution that seamlessly integrates voice and chat interactions with your Zoho Desk account.

For details on purchasing a license for the Expertflow Contact Center, you can find details here: https://www.expertflow.com/pricing/

Key Features:

  • Multichannel communication: Let clients reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp inside your Zoho Desk account.
  • Advanced IVR systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech Studio, or Amazon Lex.
  • Efficient task management: Utilize skill-based routing and media distribution for optimal agent performance. Create new tasks and tickets for every customer conversation.
  • Comprehensive reporting: Gain insights with detailed reporting.

Tags

Deployment type Zoho platform
Published date Jan 7, 2025
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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