SMS, MMS Tickets with Plivo for Zoho Desk

Send/Receive SMS and MMS as tickets in Desk

Built for: Desk Developed by: Ulgebra
100+ Installs

Send and receive SMS messages from within your Zoho Desk ticket view. Receive SMS and MMS from your customers sent to your dedicated number as tickets in Zoho Desk. Agent replies from Desk for the SMS tickets will be sent as SMS/MMS to the customer's mobile number. Initiate outbound SMS to any mobile number using Plivo. Any SMS received from the same phone number will be added under the same ticket. While receiving SMS, a new contact will be created if no contacts exist with the same mobile number. Receiving incoming SMS is free of cost using Plivo (conditions apply).

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    Published date Mar 26, 2020
    Latest Released date Jul 26, 2021
    Category Channels
    Pricing Paid
    Platform Sigma

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