Send and receive SMS messages from within your Zoho Desk ticket view. Receive SMS and MMS from your customers sent to your dedicated number as tickets in Zoho Desk. Agent replies from Desk for the SMS tickets will be sent as SMS/MMS to the customer's mobile number. Initiate outbound SMS to any mobile number using Plivo. Any SMS received from the same phone number will be added under the same ticket. While receiving SMS, a new contact will be created if no contacts exist with the same mobile number. Receiving incoming SMS is free of cost using Plivo (conditions apply).
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
How will I be billed?
Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
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Hello,
I would recommend you to try SMS, MMS Tickets with Plivo for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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Your review of the extension SMS, MMS Tickets with Plivo for Zoho Desk will undergo a moderation process and then be posted (if approved) within a few business days.
Your comment of the extension SMS, MMS Tickets with Plivo for Zoho Desk will undergo a moderation process and then be posted (if approved) within a few business days.
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