Make sure the recipient has read your email and get an indicator for each email. Write workflows, tasks, and custom functions to be executed when the recipient reads your email, such as updating the ticket assignee, ticket status, or due date. View detailed analysis of each email thread access history in Ulgebra website. View the history of agents who accessed a ticket, how many views for a ticket and when the ticket was last opened by any agent. Custom Views & Workflows can be written based on ticket view count and last access time using the ticket custom field provided by the extension such as "filter tickets not opened by any agents", "filter tickets with more or fewer views" and "filter tickets not opened for a long time".
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| Published date | Feb 11, 2020 |
| Latest Released date | Apr 5, 2020 |
| Category | Agent Productivity |
| Pricing | Paid |
| Platform | Sigma |
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How will I be billed?Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card. | How often will I be billed?You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually. |
What can I do if I decide that I don't want the extension after all?You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements. | Whom do I contact in case of questions regarding payments and billing?You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified. |
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| Ulgebra 2nd floor, Brigade Vantage, 1, OMR Service Rd, Santhosh Nagar, Kandancavadi, Perungudi, Chennai, Tamil Nadu 600096 |
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I would recommend you to try Read Receipt for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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