Make sure the recipient has read your email and get an indicator for each email. Write workflows, tasks, and custom functions to be executed when the recipient reads your email, such as updating the ticket assignee, ticket status, or due date. View detailed analysis of each email thread access history in Ulgebra website. View the history of agents who accessed a ticket, how many views for a ticket and when the ticket was last opened by any agent. Custom Views & Workflows can be written based on ticket view count and last access time using the ticket custom field provided by the extension such as "filter tickets not opened by any agents", "filter tickets with more or fewer views" and "filter tickets not opened for a long time".
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| Published date | Feb 11, 2020 |
| Latest Released date | Apr 5, 2020 |
| Category | Agent Productivity |
| Pricing | Paid |
| Platform | Sigma |
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| Ulgebra 2nd floor, Brigade Vantage, 1, OMR Service Rd, Santhosh Nagar, Kandancavadi, Perungudi, Chennai, Tamil Nadu 600096 |
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I would recommend you to try Read Receipt for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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