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Enable SMS communication between support agents and end users using the RingCentralSMS Integration for Zoho Desk. End users can ask for help via SMS and support engineers can send the solution as an SMS through Zoho Desk. Automatically detect when to create a new ticket and when to continue with an existing thread with the implemented AI. An open and available ticket will be converted into a thread and a new thread will be created if the existing ticket from the same contact is marked as closed.
Key Features:
Send and receive support queries as SMS messages from Zoho Desk
It was installed following their step by step. Desk and RingCentral authorized. Incoming SMS messages get as new tickets, but replies remain as Drafts and never go out. Asked oapps.xyz for support in different ways but no answer.
Update: After multiple reinstallations outgoing messages started going out but stopped again after a few minutes. oapps.xyz support finally answered and said 2 weeks ago RingCentral added extra authorization and it's disconnecting all their customers, and that is Zoho who need to provide the fix. This is everyday with Zoho. Who know when this app will work again. Uninstalling and now we need to develop our own integration with Zoho Flow, This is Zoho.
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
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Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
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Hello,
I would recommend you to try RingCentral SMS Integration for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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