RingCentral SMS Integration for Zoho Desk

Create tickets or threads for inbound and outbound SMS messages

Service: Desk Developed by: www.oapps.xyz

Enable SMS communication between support agents and end users using the RingCentralSMS Integration for Zoho Desk. End users can ask for help via SMS and support engineers can send the solution as an SMS through Zoho Desk. Automatically detect when to create a new ticket and when to continue with an existing thread with the implemented AI. An open and available ticket will be converted into a thread and a new thread will be created if the existing ticket from the same contact is marked as closed.

Key Features:

    Tags :

    Published date Feb 2, 2021
    Latest Released date Feb 25, 2021
    Category Telephony & SMS
    Pricing Paid
    Platform API

    Compatible Editions

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