RingCentral SMS Integration for Zoho Desk

Create tickets or threads for inbound and outbound SMS messages

Built for: Desk Developed by: www.oapps.xyz
100+ Installs

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Enable SMS communication between support agents and end users using the RingCentralSMS Integration for Zoho Desk. End users can ask for help via SMS and support engineers can send the solution as an SMS through Zoho Desk. Automatically detect when to create a new ticket and when to continue with an existing thread with the implemented AI. An open and available ticket will be converted into a thread and a new thread will be created if the existing ticket from the same contact is marked as closed.

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    Published date Feb 2, 2021
    Latest Released date Jul 21, 2022
    Category Telephony
    Pricing Paid
    Vendor Website

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