Send and receive Short Messaging Service (SMS) messages to your domestic customers using voice and SMS-enabled local phone numbers, and expand your reach with multi-channel connectivity.
Reach out to customers through SMS and send useful information like links, product details, appointment confirmations, and reservation notifications. Give a personal touch to all your engagements and provide a smooth customer experience for customers. Build trust and retain customers with ease.
Note: Local two-way SMS service is available in the USA and Canada only. International outbound SMS service is available in 100+ countries.
Key Features:
Carry out chat-like SMS conversations from our easy-to-use conversational inbox.
Search specific content from your conversations, or track the conversations of your agents and keep your service quality in check.
Track the delivery status of every SMS and be sure that your customers receive what you sent.
Send and receive SMS using our web and mobile apps, and sync the replies back to your Desk account.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try SMS for Zoho Desk by Zoho Voice. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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