Softphone Pro for Zoho Desk

Increase efficiency and deliver happiness to your clients and employees with an advanced softphone, crystal-clear sound, and smooth UX.

Built for: Desk Developed by: Softphone.Pro
  ( 0 )

Softphone.Pro is an SIP softphone for Windows. It's designed for call center agents and sales professionals. Softphone.Pro is compatible with most SIP providers, cloud and on-site IP PBXs.
The Softphone.Pro integration for Zoho Desk increases productivity for call center agents and sales reps by displaying the Zoho Desk Lead, Contact, or Account details matching the caller phone number. You can see Zoho Desk Contact or Account details on the Incoming Call pop-up, as well as the Active Calls and Call Log windows.

Key Features:

  • Softphone.Pro displays client information matching the caller phone number.
  • The info is shown on Incoming Call pop-up, Active Calls and Call Log windows.
    Softphone.Pro displays the Contact or Account name subject to what is found in Zoho Desk. Should the Contact is associated with an Account, you can see in Softphone.Pro both the person's and their company's name.
  • Click on customer name to open the Contact or Account page in Zoho Desk.
  • The Customer name is clickable in the Incoming Call pop-up and the Active Calls window.

Tags

Deployment type API-built integrations
Published date Jun 9, 2024
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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