SparkTG is a cloud-based contact center solution for enhanced workforce collaboration and customer service that integrates seamlessly with Zoho CRM. With this integration you can manage incoming and outgoing calls as well as capture any call-related data in Zoho CRM. Distribute calls to agents using efficient routing logic, manage call queues, record calls, and better manage your agents. Improve your agent productivity and customer satisfaction with the SparkTG - Zoho integration.
Key Features:
Receive incoming calls with customer details and initiate outbound calls right from Zoho CRM
Create new records and add tasks or follow-up activities
View past call details with any associated activity information
Manage and setup contact center support like multilevel IVR, call routing options, personalized welcome greetings, multiple agent and caller reports, real-time monitoring, bulk outbound dials, and automatically scheduled follow-ups
Excellent Solution for my sales team to make calls. Helps increasing productivity of the team. Call quality and support much better than the previous provider.
B 906, Advant Navis Business Park, Sector 142, Noida, UP, India
SparkTG is a leading cloud-based contact center solution provider in India. With over Ten years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals, we consider ourselves as an established and true cloud-based contact center provider.
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Hello,
I would recommend you to try SparkTG Extension for Zoho. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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