Spotfone is a solution that unites all the power and professional characteristics of the big telephony platforms with the simplicity of a virtual PBX switchboard. This virtual telephony service is available through VoIP on Zoho. The Spotfone integration for Zoho Desk brings an impressive range of possibilities to manage your inbound and outbound calls. You will be able to automate and organize a significant part of your professional customer service workflow.
Key Features:
Make and receive calls directly from your account within Zoho Desk. All calls made or received via Spotfone will be automatically logged in your Zoho Desk account.
Click-to-call enables you to click on any phone number in your helpdesk to instantly make an outbound call. Also, create annotations as you talk with your customer and add them as comments on their ticket.
View the contact's details and ticket information even before you answer the call. Plus, record your conversations with customers for quality assurance and training purposes.
Adjust your outbound calls dynamically, to the resources that you have available at any given moment.
Av. Cortes Valencianas 10, 1. 46015. Valencia. Spain
Spanish operator of IP telephony with license granted by the National Commission on Markets and Competition. We also offer the best VoIP Zoho Apps Integrations.
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Hello,
I would recommend you to try Spotfone for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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