The Swyx integration for Zoho Desk enables full call control of your Swyx client from Zoho Desk, so you can handle phone calls faster. It also adds call detail information to tickets in Zoho Desk, facilitating better administration and handling of call history.
To use this integration, you'll need: A Ringdesk account Swyx configured in Ringdesk Ringdesk software for Swyxit!, available here(https://ringdesk.com/downloads/)
Ringdesk makes it possible to integrate your web-based CRM system with telephony. Ringdesk supports the most widely used telephony solutions such as Broadsoft, Mitel, Avaya, Swyx and 3CX.
With the Ringdesk SDK (Sofware Development Kit) it’s possible to integrate these telephony platforms in any a CRM solution in just a few steps. You do not need any knowledge of the integration of telephone exchanges. After the integration, you can control the telephone exchange from the CRM solution.
Your users get the right customer data right away in incoming calls or you can start a workflow. More efficiency and greater customer-friendliness: with Ringdesk it is only a few small steps away.
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I would recommend you to try Swyx Phone Integration For Zoho Desk. It would add a lot more value to your Desk account.
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