This extension helps you lock your ticket detail view and restrict the agent from accessing all other related actions, such as sending email, resolution, approval, etc. by freezing the ticket page. This functionality helps you perform ticket categorization and ensure that SLAs are not bypassed by making a compulsion of CNT tagging before the agent starts working on the ticket.
Key Features:
Define your own set of fields for CNT categorization
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FI Digital 3 Tanunda Street, Vermont South, Victoria-3133, Melbourne, Australia.
DSV Corp Is a Group Of Companies. FI Digital & Fristine Infotech both are part of DSV group. DSV Corp came to life with a single idea of involving technology in our day to day life. We wanted to empower people, businesses, companies, and everything around us and present them to the world in the most beautiful way. And today, we are proud to be recognized as a team with innovative ideas and great implementation skill set.
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I would recommend you to try Ticket Locking In Zoho Desk. It would add a lot more value to your Desk account.
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