The Ciptex Twilio Flex for Zoho integration allows Zoho users to use all the ominchannel contact center features of Twilio Flex and Ciptex RACE from within Zoho. Providing Screen pops, Click 2 Call and Call recording and Call records and Dispositions. PCI-compliant telephone payments are also possible.
Key Features:
Telephone, web chat, video calling, WhatsApp, and Facebook channels
Call recording, Workforce optimization, and quality management
The Ciptex team is amazing. They respond to our messages very quickly, fully understand our needs, and have adapted their normal processes to meet our tight timeline. Thanks to their support, we were able to launch Zoho CRM with our Twilio Flex integration as planned. During kickoff day, they were by our side, helping us through the entire process. The integration is now running very well, we have more information that with our normal telephony, we get features that helps our agents to be more efficient and have a better teamwork alignment. Highly recommended.
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Hello,
I would recommend you to try Twilio Flex for Zoho. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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