Twilio SMS for Zoho Desk adds two-way SMS and MMS functionality to Zoho Desk, which enables your customers to reach out and seek support via SMS/MMS and your support agents to reply to them from the Desk interface.
Customers can create help tickets by sending a simple SMS/MMS, get SMS notifications about their existing tickets, and can converse with agents through messages.
Key Features:
Send and receive messages: Inbound and outbound SMS/MMS support with automatic ticket creation when customers send a text message to the Twilio support number.
Automatic SMS/MMS system: Customers can receive notifications on ticket updates, including ticket status change or the addition of a note or reply.
Auto-responder: Send customized automated messages to the customer on initial ticket creation.
Developers totally absent. Authentication doesnt work. Developers have not responded to ANY requests for help the last 2 weeks. I've sent 6 email support tickets and even asked Zoho Marketplace to help me get in contact with the Developers.
The video does not reflect what I see when I add Twilio and email support is very slow to respond and always asks for additional screenshots, never a suggestion of something to try. Each email takes over 24 hours before a response is sent, making this process much longer than it needs to be.
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
How will I be billed?
Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
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Hello,
I would recommend you to try Twilio Plus for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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